Brass Hands LLC (“Brass Hands,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from our store.

By using this site, you agree to the practices described below.

1. Information We Collect

Information You Provide

When you place an order, subscribe to updates, or contact us, we may collect:

• Name

• Email address

• Shipping & billing address

• Phone number

• Payment details (processed securely by third-party providers)

We do not store full credit card numbers.

Information Collected Automatically

When you browse our site, we may collect:

• IP address

• Device and browser information

• Pages visited

• Time spent on site

• Referral source

We use cookies and similar technologies to improve performance and enhance your experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide shipping updates

• Respond to customer inquiries

• Improve our website and customer experience

• Send updates about releases (if you opt in)

• Prevent fraud and maintain security

You can unsubscribe from marketing emails at any time.

3. Sharing of Information

We do not sell your personal information. We share information only when necessary to operate our business, including with:

• Payment processors

• Shipping carriers

• Website hosting platforms

• Email/SMS service providers

• Analytics tools

These partners are required to safeguard your information.

4. Cookies & Tracking

We use cookies to:

• Enable essential website functionality

• Analyze traffic and performance

• Support advertising and retargeting efforts

You may disable cookies in your browser settings, though some features may not function properly.

5. Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

6. Security

We implement reasonable technical and organizational measures to protect your information. However, no digital transmission is completely secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion

• Opt out of marketing communications

To make a request, contact: hello@brasshands,com

8. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

Contact

Brass Hands LLC
PO Box 148
Buck Hill Falls PA 18323
hello@brasshands.com